Frequently Asked Questions (FAQs)

Welcome to our FAQ page! Here you'll find answers to some of the most common questions we receive about our perfumes, ordering process, and more. If you can't find what you're looking for, don't hesitate to contact us at contact@temof.com.

1. What types of perfumes do you offer? We offer a wide range of perfumes, including luxury and niche brands, popular mainstream fragrances, and limited editions. Our selection is designed to cater to all tastes, from floral and fruity to woody and spicy scents.

2. How can I find the right perfume for me? You can browse our selection and use filters to narrow down your choices based on scent type, brand, and price range. Additionally, we offer a sample kit service where you can order small samples to try before buying a full-sized bottle.

3. What payment methods do you accept? We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.

4. How do you ensure the authenticity of your perfumes? All our perfumes are sourced directly from the brands or authorized distributors. We guarantee 100% authenticity of all our products.

5. What is your return policy? We accept returns within 30 days of purchase, provided the products are unopened and in their original packaging. Please refer to our Returns & Refunds policy page for detailed information.

6. How long does shipping take? Shipping times vary depending on the destination. Typically, orders are processed within 1-2 business days, and shipping within the US takes 3-5 business days. International shipping may take longer. Detailed shipping information can be found on our Shipping Information page.

7. Do you ship internationally? Yes, we ship to many countries around the world. Please check our Shipping Information page for a list of countries we currently ship to and the associated shipping rates.

8. How can I track my order? Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order on our website or the shipping carrier's website.

9. Can I change or cancel my order after placing it? Orders can be changed or cancelled if they have not yet been processed. Please contact us immediately if you need to make changes or cancel your order.

10. How can I contact customer support? You can contact our customer support team via email at contact@temof.com or by phone at +1 (707) 612-0130 during our business hours.

Thank you for choosing Temof for your fragrance needs. We hope you enjoy your shopping experience!