At Temof, your satisfaction is our priority. We offer a straightforward return and refund process for our perfumes, ensuring that your experience is as satisfying as our scents.

Eligibility for Returns

• Items must be returned within 30 days of delivery.
• Products must be in their original, unopened condition with all packaging intact.
• Samples and promotional items are not eligible for returns.

How to Return Your Purchase

1. Contact Customer Support: Email us at contact@temof.com or call +1 (707) 612-0130 to start the return process. Please provide your order number and details about the item you wish to return.

2. Receive Return Authorization: We will provide you with a Return Authorization number and detailed shipping instructions.

3. Ship the Item Back: Return the package using a trackable shipping method. Please note, return shipping costs are the responsibility of the customer and are non-refundable.

Processing Refunds

• We will inspect all returned items upon receipt. If the return meets our policy conditions, we will issue a refund to your original payment method within 7-10 business days.
• Refunds will include the cost of the item(s) and applicable taxes. Original shipping charges are non-refundable.

Exchanges

• We only offer exchanges for the same item if it is defective or damaged upon arrival. Please contact us immediately if this is the case.

Additional Information

• We reserve the right to refuse returns that do not meet our return conditions.
• For any issues or questions regarding returns and refunds, please reach out to our customer support.

Thank you for choosing Temof. We value your business and are committed to providing the best possible service.